Toll Free: 877.554.8975
Phone: 970.871.1480
Fax: 970.879.8038
E-mail: info@bigagnes.com

When ordering by phone
We are opened Monday through Friday 8am to 6pm, Mountain Time. Use your credit card for fast, convenient service. We accept VISA and MasterCard.

To order by mail or fax
When ordering by mail or fax, please use our order form. When mailing your order, enclose payment in the form of check, money order, or credit card number and expiration date. Please include shipping charges and state sales tax when applicable. Also include your day time phone number in case we have any questions with your order. Fax orders must have complete credit card information included.

Voice mail/email/web
Big Agnes is available to take your order or request 24 hours, 7 days a week when we aren't able to take your call. Leave a message if you need us to call you back.

Shipping Information
Click here for shipping and express shipping information.

International Orders
Payment must be made in US currency. We prefer VISA or Mastercard. All international orders are shipped by air and charges are based on the weight of the package and insurance cost. If you want to know shipping charges before you order, contact us by phone or email. We are not currently accepting international orders through our web site. Please call or email.

Looking for a Big Agnes dealer
Go to our Dealer Locator page and click on a state or enter your zip code.

Gift certificates
It's easy, place your order by phone, fax or mail, tell us the dollor amount, who will receive it, and your message. The gift certificate and a catalog will promptly be mailed first class. You pay neither tax nor shipping. Please use your credit card.

Returns/exchanges
Big Agnes will warranty all of its products against manufacturer defects. We will replace any defective item free of charge and any products damaged due to misuse or accidents will be repaired at a reasonable charge and sent back. Pads will be repaired for a $5 fee plus $5 return shipping. Sleeping bag and tent repairs will be assessed on an individual basis and the customer will be contacted regarding any repairs or charges.

To better serve you we ask that you download our Warranty/Return form. You can also receive this form via email or fax by contacting Big Agnes toll free at 1-877-554-8975. Please fill out the form completely so your return can be processed as quickly as possible. Also include a note with any extra information you think we may need and if you have a time constraint we should know about. Most repairs/returns will take 2-3 weeks to process and return.

Warranty/Return items can be sent to:

Via FedEx:
Big Agnes Returns Dept.
735 Oak Street
Steamboat Springs, CO 80487

Via US Postal Service:
PO Box 773072
Steamboat Springs, CO 80477

Before sending back a pad for warranty, read the information below for assistance and helpful tips. This may save you time and money.

Pads. All of our pads come with a repair kit that includes a patch kit and in some cases a new o-ring and valve. You can find a leak by submerging the fully inflated pad into a sink or bathtub full of water and looking for air bubbles.

Leaky Valve
If you see bubbles coming from the valve, try the following procedures:

Insulated Air Core pad: unscrew the valve all the way and firmly pull the valve cap off. Remove the o-ring and replace it with the one provided in your repair kit. Firmly press the valve cap back on the valve. We recommend you inflate the pad again to determine if the problem has been fixed.

Any other pads with a leaky valve: return the pad to us for inspection.

Leak/Hole
Small pinprick: we recommend using just the glue provided in your repair kit. To do this fully deflate the pad and place the glue over and around the hole. Let glue dry 4-5 hours before re-inflating.

Larger hole or tear: use the patch material provided in your repair kit along with the glue. Fully deflate your pad. It is best to cut the patch material larger than the hole or tear before applying any glue. Place the glue around the hole or tear slightly larger than your patch to ensure a better seal. Let the glue dry for 3-5 minutes and then apply the patch, pressing firmly around the edges and smoothing out any wrinkles. Let the patch dry 4-5 hours before re-inflating.
Our number one priority is to make functional and dependable outdoor products. If you are not satisfied with any Big Agnes product at the time you receive it, or if one of our products does not perform to your satisfaction, return it to Big Agnes for a replacement or refund.


BigAgnes.com uses the shared Starfield Technologies SSL certificate of our web host. This gives us the ability to take your order information securely using 128-bit encryption technology. SSL security makes eavesdropping on our web traffic virtually impossible.

All of your order information, including contact details and credit card numbers, is protected from prying eyes during the order process. Your order is stored on the web server, outside of the live web directory, until Big Agnes downloads it to a local system for processing.

Your credit card is not processed in real time on the internet. Big Agnes does not charge your credit card until your order is ready to be shipped. If there are problems with your order or your credit card validity, Big Agnes will contact you regarding the problem.


Big Agnes, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: BigAgnes.com.

The BigAgnes.com Web site logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session. This gives Big Agnes an idea of which parts of our site users are visiting. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Our site uses cookies to keep track of your shopping cart. When you close your browser window or you have completed an order, the cookie is deleted from your machine.

Our site uses forms for customers to request information, and to order products. We collect visitor's contact information (like their email and mailing address) and financial information (credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services. We do not share information about you with other companies.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Bill Gamber
Big Agnes, Inc.
PO Box 772133
Steamboat Springs, Colorado 80477
info@bigagnes.com


Big Agnes ships internet orders 24-48 hours after the order has been placed. If you do not select a shipping method we use the default method of Fedex ground.

We query Fedex's server to calculate our shipping charges based on the weight of the package to be shipped and the final destination of the package. We then add a slight mark up to all shipping costs to take care of packaging and handling.

On step 2 of the checkout interface you are presented with a drop down list to select your shipping method. The drop down list also includes the charges for each method.

We feel that basing your shipping charges on weight and destination is a more accurate approach than basing your shipping charges on product value. Since we calculate our charges through a direct link with Fedex, you know the shipping fees you pay are the shipping fees we pay.

Please note that Fedex cannot deliver to Post Office Boxes. Only orders shipped within the United States and Canada can be taken at this time through our web site.

2-Day delivery to Alaska and Hawaii may take 3 days.

Next Day Delivery is available only in the continental U.S. and requires a signature. Fedex will NOT leave a package without a signature. If you will not be home to sign for your package please call Customer Service toll free at 877.554.8975 to waive the signature requirement.