Big Agnes - Steamboat Springs, CO

Customer Service

FAQs

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Bag Faqs

What is the best way to store my bag?
Optimum storage for a sleeping bag is to store laying flat or hanging in a dry, temperature controlled environment. Don’t store your bag in an attic, garage, or damp basement! Synthetic insulation can be damaged and down insulation can lose its loft if compressed too tightly during extended storage. That is why your Big Agnes bag comes with a cotton storage sack (Not including the Synthetic Park Series Bags). If you don’t have an area to lay or hang your bag it is okay to store it in the provided storage sack.

If it has been a while since you have taken your down bag out of the sack it is a good idea to hang it for a few hours and lay it out overnight. This will help restore the loft. If you feel your down bag has lost a little loft you can put it in a dryer on medium heat for 15 minutes. Remove the bag and shake it out. Hang or lay out the bag and allow it to loft for an hour.

Be sure to take any bag out of its storage sack every so often and give it some fresh air to prevent mildew. This is especially true if you live in a damp or humid environment. Mildew is not covered under warranty.
How do I wash my bag?
You should only wash a sleeping bag when it needs it because it is dirty or stinky. Avoid washing your bag more than necessary.

Please see our Sleeping Bag Care Instructions
Are there bags that are made especially to be overbags?
While there are no bags that are made to function only as overbags we have highlighted some common choices on our Overbags page. The overbags we typically recommend are used as warm weather bags on their own and can add from 15°to 30° to your main bag’s rating. The key to choosing an overbag is decide on the combined temperature you are trying to achieve as well as other considerations such as weight and compressed size.

A good way to implement the overbag system is to start with a good 3-season bag. For this example let’s use the Mystic SL 15°. This bag is suitable for camping between 15° and 50°. Next add an overbag which can be used on its own for summertime weekend shots and paired with the Mystic for the for backcountry sessions in the winter. In this case the Yampa 40° is a great choice. At less than 2lbs for the regular length, the hoodless Yampa is a lightweight and comfortable choice for summer nights. Add a Yampa to a Mystic and you get a bag combo that is lofty enough to keep you warm when the thermometer dips below 0° and can still pack together in single compression sack.

Another popular overbag is the waterproof Nugget 45°. This lightly insulated bag works great as a shell. Good overbag for tarp campers.
How do I zip two Big Agnes sleeping bags together?
First you need to be sure that the bags have the same size zipper and that one bag is a left-zip and one a right-zip. You can find the zipper size of our current bags listed on the detail page for each bag. If you have an older model please contact us to confirm the zipper size.

After you have determined that you have compatible bags, follow our Zip Together Instructions.
How is the temperature rating affected when two bags are zipped together?
When two bags are zipped together there is a large opening at the head of the bag. The opening cannot be cinched down as it can be in a single bag and it allows more heat to escape from the bag. Because of this two bags zipped together will not be rated as warm as a bag on its own. For example, two 15° bags zipped together would no longer be warm enough at 15°. It is important to consider how each person sleeps (cold sleeper vs. warm sleeper) and the expected low temperatures before deciding to zip bags together.
Why is there no insulation in the bottom of the bag?
Whenever you lay on insulation (synthetic or down) you crush it. Insulation needs to have air moving around and through it to work at all. Similarly, sleeping pads only work when you are actually on the pad. When we designed the Big Agnes Sleep System, we removed the useless insulation and replaced that space with a useful pad sleeve. By pairing a Big Agnes sleeping bag with a corresponding sleeping pad, you create an integrated sleep system in which you have everything you need, nothing you don’t, and you never roll off your pad again!
How do I know which temperature rating will work best for me?
There are many variables that factor into a bag’s temperature rating and which bag will be right for you. The temperature rating that works best for you will always reflect your personal preferences.

One of the most important factors to think about when choosing a bag is the temperature range and environments you will be regularly sleeping in. It is also important with our sleep system to get the correct size pad to match the bag, and also match the temperature rating of the bag and pad.

Are you a hot or cold sleeper? If you generally sleep cold (under blankets every night) you may want to lean towards a bag rated for colder temperatures than you anticipate. It may be a good idea to get a pad that is rated at an even lower temperature than your bag.

Take into consideration your metabolism, how much water you have had to drink, calorie intake and alcohol consumption, all these factors will effect how well you sleep and how well your body maintains a constant temperature.

The best way to know what works for you is to get out there and use your Big Agnes sleep system! We encourage you to use your system in a variety of conditions to get the best idea of how your setup works for you. We can always help you make adjustments if needed.

I am 5’11. Can I fit in a regular length bag?
If you are right on the cusp for the height we recommend for a certain length bag, we would recommend considering two important points.

Consider Pad Length – With the integrated pad sleeve, it is important to understand the length of the pad you will be using. Petite length pads are 5’6”, regular length pads are 6’, and long length pads are 6’6”.

Comfort for you – Whenever you step up from one size to the next you add to the overall space you will have in the bag. Check out the girth measurement differences from one size to the next. This will help you make the most informed decision possible about what size will work best for you.

If you are looking to cut weight by getting a smaller bag, it is possible, but might be tight: a smaller bag may save weight but will lose some girth. Consider if you sleep flat on your back or curled on your side and keep in mind that if your feet or head press against the ends of the bag, you may experience cold spots.

Do I have to use a Big Agnes pad with my Big Agnes sleeping bag?
You don’t have to do anything you don’t want to do. Put simply, the pad you use needs to fit snugly in the pad sleeve for the system to work best. Pads that are too short or don’t fill out the pad sleeve completely can lead to cold spots and ultimately sleepless nights. If you choose to use a pad that is not rated to the same level as your bag or does not fit the pad sleeve properly, the bag will not perform fully to its potential.
How do I choose a sleeping bag?
1. First, choose a temperature rating:

Where do you do most of your camping? Warm weather campers will enjoy a 30-45° bag, three season bags (spring, summer, fall) are generally in the 15-20° range and cold sleepers or winter campers should consider 0 and -20° bags. Keep in mind that different people sleep differently, consider whether or not you are a hot or cold sleeper when choosing a bag temperature.

2. Choose an insulation: Down or synthetic?

Down Pros: Down is lightweight, compressible, and breaths well. Down Cons: Down does not perform well if it gets wet. **All Big Agnes bags are treated with a DWR (Durable Water Repellent), finish.

Synthetic Pros: Synthetic fill retains some of its insulating properties while wet and is generally less expensive. Synthetic Cons: Synthetic is less compressible, is heavier than down, and does not breathe as well as natural fibers. Interested in learning more about how bags are constructed? Click here.

3. Choose a size:

How tall are you? Our bags come in a number of sizes. Petite: under 5’4 Regular: under 5’10 Long: under 6’6 Wide Long: 6’6 and anyone who is of larger stature or just wants more room

4. Choose a shape:

Our Divide Series are mummy cut, are compatible with any 20” pad (**2011 models only, 2010 and older will require a mummy shaped pad), are lighter and more technically oriented for folks who are counting every ounce.

Our Classic Series incorporate a semi-rectangular design, are compatible with our 20” rectangular pads, and are wide throughout giving you more room to move.

Our Park Series is also semi-rectangular, but with more girth and designed to be compatible with our 25” x 78” rectangular pads.

Can I patch my tent, bag or pad with duct tape?
We do not recommend repairing your gear with duct tape. Whenever possible, please use Tear Aid Type A patches or something of the like, and carry a repair kit with you at all times. Duct tape is a strong adhesive that can be a quick and easy fix in the short term, however, the residue left behind is difficult to remove and can clog sewing machines should the product need to be stitched back together.

Tent Faqs

Do I need to seam seal my new tent to ensure it is waterproof?
Every Big Agnes tent has all necessary seams taped using PVC-free and solvent free seam tape. The seam tape along with the waterproof coatings on the floor and fly of the tents ensure Big Agnes tents are waterproof right out of the stuff sack. There is no need to apply any seam sealant to a new tent. If after a few seasons of hard use you notice water coming through a seam, we recommend spot sealing with Seam Grip by McNett. Under very rare circumstances is it necessary to re-seal every seam on a Big Agnes tent.

Improper seam sealing by a tent owner is not covered under warranty.
How do I use the guy lines on my tent?
Guy lines provide stability to the pole structure and are important to use every time you pitch your tent. While it may not seem windy when you set up camp, you never know what the weather may do during the night. Guy lines are most effective when staked directly into the wind. Often times you can attach lines to the stakes you used on the tent body. You can also attach multiple guy lines to a single stake.

This document shows how to properly use the plastic tensioner on the guy lines. It also gives an example of attaching the three guy lines at the head of a Copper Spur tent to a single stake.
What is the best way to store my tent?
Take care when storing your tent for a long period. Store gear in a dry, temperature controlled environment. Never store gear in a garage or attic! These areas have large fluctuations in temperature and humidity.

Optimum storage is to drape the tent fly and body in a room or closet. If this is not possible roll or stuff your tent in the storage sack. It is recommended that you pull your tent out of the sack and lay it out (you don’t need to pitch it) every 3 to 4 months when not in use. This will help prevent mildew and other damage to the coated materials.

Always store your tent clean and dry.
What is the best way to wash my tent?
Start by gently shaking out your tent. Never pick up a pitched tent by the poles. Instead, breakdown your tent and unzip the door on your tent body and turn the body inside out. Gently shake out debris.

Use a toothbrush or similar and remove dirt and grit from all zippers on body and fly.

If there is pine pitch or other buildup on the tent body or fly spot treat with warm water and a purpose specific soap such as Tech Wash by Nikwax. Rinse with water and let dry. If needed you can also soak the tent in warm water and Tech Wash, gently hand wash, rinse thoroughly, and dry.
Can I use a Standard Seedhouse footprint with my Seedhouse SL Tent?
No. There is different hardware (such as buckles) used on the different tents. In some cases the shape and pole configuration of a standard Seedhouse and the corresponding Seedhouse SL are different. Be sure to get accessories specifically designed for the tent you own.
Can I use an Emerald Mountain SL Accessory Vestibule with a Copper Spur UL Tent?
No. The Emerald Mountain has a rainfly that is specifically designed to work with the accessory vestibule. The Copper Spur is made to be the lightest tent with the volume it offers and so does not have a rainfly that works with an accessory vestibule. Again, always look for accessories that are designed for the tent you are interested in.
Can I purchase replacement parts for my Big Agnes tent?
Bent a stake or tripped over a guyline? No problem, you can order parts directly from us. Contact us by email or phone and we’ll help you out.

Replacements for major tent parts (i.e. body, fly, and poles) can be ordered but only to replace gear you already own. We offer this service only to customers who have lost or damaged their gear. We can only sell replacement pieces for the tent you own. Tent parts are not offered separately for general sale. Contact us for pricing.
What is this extra metal tube that came with my pole set all about?
Every Big Agnes tent comes with a pole repair splint. Accidents happen and wind can be vicious, so we have included a 6” metal repair splint for you to use in the event that you have a problem with your pole set. This handy item can be slipped over a bent or broken pole section to keep your pole system in working order until you get back to town.
I see a number of weights listed, what do they mean?
- Packed weight: This is the heaviest you can expect your tent to weigh, straight out of the box or from the store. This weight refers to all packaging, hang tags, as well as the stuff sacks, fly, body, stakes, poles, and guy lines.

- Trail weight: This is the lightest you can expect your tent to weigh, stripped of everything but the essentials. This number reflects the weight of just the fly (no guy lines), body, and poles.

- Fast-fly weight: This is the weight of your fly, footprint and poleset only.

How warm is this tent?
Although we attach temperature ratings to our bags and pads, we do not have temperature rating for our tents. As a general guideline, you should look to your sleep system to maintain your temperature and your tent to keep you dry. Our Mine Mountain tents feature optional vents that can be left open for increased air flow or closed in colder temperatures.
How do I prevent condensation?
In consistently wet weather, one element you will have to deal with is condensation. There are ways to mitigate moisture buildup inside your tent and you will find that Big Agnes tents are up to the task.

-Manage the air flow – Creating the best pitch for air circulation is important. Use all of the guy-out points to create space to breathe between the tent body and rainfly. If your model offers rainfly vents make sure these are completely open for the best circulation.

-Choose your site wisely – If you pitch your tent in an area with high ground foliage this can suffocate the tent and block much need air circulation. Also be suspect of low sites that could collect water. When the weather warms up and the moisture rises: condensation!

How do I choose a tent?
Big Agnes offers a number of tent styles and weights.

Ultralight: Ultralight tents are ideal for backpackers who value weight above all else. These tents feature small packed sizes and in some cases palatial interior space. If you are a minimalist backpacker or tired of the confines of the traditional bivouac, consider the ultralight series.

Superlight: Superlight tents are ideal for backpackers and campers who like to save on weight. If you are a weight conscious backpacker who values a little bit of luxury while not compromising on weight, take a look at the superlight series.

Backpacking: Backpacking tents are roomier, have more volume, and are larger and a bit heavier than the superlight series. These tents are ideal for occasional campers who want Big Agnes quality and for avid campers who like to give their gear a workout. If you are enthusiastic about car camping but would like to have the option to take your tent backpacking, take a look at our backpacking series.

Base/Car Camping: This series includes all full featured tents. These tents are easy to store, easy to put up, often roomy enough to stand up in, and offer the kind of comfort you can afford when you are not carrying your tent in your pack. The camping family or campers who intend to stay a while will enjoy the space and comfort base and car camping tents provide.

Mountaineering: Mountaineering tents are designed to shelter you from the harshest of elements. These tents are four season tents that are packable and light to carry for any deep backcountry excursion. Mountaineering tents are for campers who are prepared for whatever the weather may bring.

Do I have to use a footprint?
Big Agnes recommends that you pitch your tent with a matching footprint.


The footprint will:


- Extend the life of your tent - The bottom of your tent is the only piece that is in constant contact with the ground and sees the most wear. By protecting it with a footprint, you are able to extend the life of you tent, minimizing the need for repairs to the body.


- Enable the fast-fly set up option - Nearly all Big Agnes tents can be pitched as a fast-fly set up. You can leave the body at home (when you aren’t concerned about critters or bugs) and pitch an even lighter weight shelter. See the tent specifications for fast-fly weights and options.

Am I missing some stakes?
After the initial pitch of your tent, you may notice that you have fewer stakes than individual guy out and stake points. Don’t worry; you aren’t missing anything from your tent. The amount of stakes we include maximizes the performance of your individual tent. - Each campsite is different, in some cases you may be guying out to a tree, a rock or run two or three guy lines to one stake. - We are committed to keeping weights low and parts to a minimum. Feel free to carry more than the number of stakes included with your tent if you like.
How can I make sure my zippers will work for the long haul?
Zippers are made of small moving parts that will wear with time and need to be maintained for best performance. We recommend cleaning your zippers coils between trips with a brush or vacuum. You can also use zipper specific lubricants and cleaners that will promote smooth closure of the zipper every time. We recommend Zip Care by Mcnett.
Can I patch my tent, bag or pad with duct tape?
We do not recommend repairing your gear with duct tape. Whenever possible, please use Tear Aid Type A patches or something of the like, and carry a repair kit with you at all times. Duct tape is a strong adhesive that can be a quick and easy fix in the short term, however, the residue left behind is difficult to remove and can clog sewing machines should the product need to be stitched back together.
How do I know if a tent's size is going to be enough space?
The best place to start is by looking at the floor diagram and head height diagram listed on each tent page. The floor measurements on all of our models represent the entire footprint of the tent body and the head height represents the tallest point in the tent.

The amount of useable space considered by each individual will be different due to the different considerations people have for useable space, i.e. big feet, taller/shorter height, angle of the tent from the ground, etc. If you have questions about space and size considerations, please contact us directly for recommendations on what would fit you best.
What is that webbing strip on the inside of my tent door?
The Big Agnes Quick Stash allows you to stow your tent door out of the way quickly and easily, with only one hand. No more time spent securing toggles and loops. Simply tuck the door fabric through the Quick Stash webbing strip. You'll find the Quick Stash on many Big Agnes tent models.

Pad Faqs

How do I use the EZ Flate Valve?
The EZ Flate Valve has a two-piece plastic cap. The upper portion of the cap is grey and spins freely whether the valve is open or closed. This piece allows you to hold the valve in your mouth while inflating and screwing the valve shut without the assembly spinning in your mouth. The large black plastic is unscrewed to open the valve and screwed tight to close the valve.
My pad seems to be losing air. What should I do?
The first thing you want to do is test the pad and see if you can find a leak. This is done by inflating the pad and submerging it in a tub of water (a bathtub or swimming pool works well). It is important to put ample pressure on the pad so air is forced through a leak if there is one. Fold your fully inflated pad in half (so a 72” pad becomes 36”). Now fold the top half back on itself creating a “z” shape on one half. Submerge the unfolded half of the pad under water. Lean on the folded half with your elbow and check for any streams of bubbles. You will need to unfold and refold to check the head and foot of the pad as well as the top side and bottom side.

If you find a small puncture (identified by a single steady stream of bubbles) mark it with a piece of chalk or crayon. Let the pad dry and then deflate it. Dab a drop of glue from your repair kit directly over the puncture; you do not need to use a fabric patch unless you have a slice in your pad. Allow the glue to dry (typically 3 hours). Test your pad by inflating it and either sleeping on it or putting weight on it overnight (stacks of books or sandbags work well).

If you are unable to find the source of the leak or are not sure how to repair it please fill out our online case form, and you will receive a confirmation email for your case. All Big Agnes pads are guaranteed against manufacturing or material defect. Items will be repaired or replaced at the discretion of Big Agnes. Used pads sold "AS IS" from clearance sales are not eligible for warranty repair nor replacement. The customer is responsible for shipping warranty product to Big Agnes Warranty Repair center. Big Agnes will return warranty repair and replacement product free of shipping charges in the US. International customers are responsible for shipping product for warranty replacement to the Big Agnes Warranty Repair Center and for return shipping greater than $10. We will contact you if we find damage that is not covered under warranty. Punctures, slices, and burns are examples of damage not covered under warranty. Pads with mold damage are not covered under warranty and cannot be repaired. If you have a pad with mold damage please contact us.
Why are there temperature ratings on the pads?
Since there is no insulation on the bottom of Big Agnes bags, we need to make sure that the pads we use will protect us from the elements. Each pad is rated with a temperature value to help you choose the right pad to use with your bag. If you have a 15° bag, you should look at purchasing a 15° (or warmer) pad. By matching your bag and pad temperature ratings you can choose the optimal sleep system for the elements.
Can I patch my tent, bag or pad with duct tape?
We do not recommend repairing your gear with duct tape. Whenever possible, please use Tear Aid Type A patches or something of the like, and carry a repair kit with you at all times. Duct tape is a strong adhesive that can be a quick and easy fix in the short term, however, the residue left behind is difficult to remove and can clog sewing machines should the product need to be stitched back together.
How should I store my pad? 
For long term storage, we recommend storing your Big Agnes sleeping pad unrolled with the valve open. This will allow any moisture to dissipate inside the pad and help preserve the integrity of the construction and materials used.

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