Big Agnes - Steamboat Springs, CO

Customer Service

Shipping Information

We think a good cup of coffee is essential in the backcountry - Andrew Burr

Internet orders typically leave our warehouse within 2 business days. We do not ship on weekends or holidays. If you do not select a shipping method we use the default method of FedEx ground.

Please note that FedEx cannot deliver to Post Office Boxes. Please call us if shipping your order to a PO Box is the only option. Only orders shipped within the United States can be accepted through our website at this time. For International, APO, FPO addresses please contact us at 877-554-8975.

We query the FedEx server to calculate our shipping charges based on the weight, size and destination of each package. Handling fees are included in the shipping cost. We feel that basing your shipping charges on weight and destination is a more accurate approach than basing your shipping charges on product value. Since we calculate our charges through a direct link with FedEx, you know the shipping fees you pay are the shipping fees we pay.

You will be able to choose your preferred shipping method during checkout.


Ships to physical addresses only.

  • FedEx ground (5-10 business days)


Ships to physical addresses only.

Order must be placed by 11am MST to ensure the expedited delivery option you choose.

  • 3-Day Express Saver (3 business days)
  • 2-Day (2 business days)
  • Next Day Delivery (1 business day)

Expedited shipments to Alaska and Hawaii are not guaranteed.

Next Day Delivery is available only in the continental U.S. and requires a signature.

FedEx will NOT leave an overnight package without a signature. If you will not be home to sign for your package please call Customer Service toll free at 877-554-8975 to waive the signature requirement. Please note that even if we waive the signature requirement, it is ultimately up to the FedEx driver in your area if they will leave a package without a signature or not.

FedEx may leave a ground or 2-day or 3-day package without a signature. If you would rather a signature from you be required, please contact us immediately upon placing your order.

Big Agnes Features

New Youth Bags
Award Winning Fly Creek Series
New Helinox Colors and Styles
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