Shipping Information

Shipping Information


your gear is on the way!

Holiday Shipping Deadlines

FedEx Ground (Free shipping):

Place order before 8pm Mountain Time on Thursday, December 14th, for arrival before December 25th.


FedEx 2 Day:

Place order before 8pm Mountain Time on Tuesday, December 19th, for arrival before December 25th.

Free Shipping

We offer free ground shipping on web orders above $149 USD to the continental 48 states.

Select orders may not qualify for free shipping.

How we ship

We offer FedEx and USPS services.

International shipping

www.bigagnes.com only accepts orders shipping in the U.S. To place an order for delivery in Canada, please visit www.ca.bigagnes.com.

When will my order ship?

Web orders typically leave our warehouse within 2 business days.

We do not ship on weekends or holidays.

Express orders placed by 11:00 am MT Monday - Thursday will ship that day, otherwise the order will ship on the next business day. Processing time may be delayed if your order requires additional screening from our fraud check. See below.

Shipping zones map
1 days
2 days
3 days
4 days
5 days
6 days
7 days
If Picked up on... Will be delivered by...
MON
Tue
Wed
Thu
Fri
Mon@
Tue@
Wed=
TUE
Wed
Thu
Fri
Mon
Tue@
Wed@
Thu=
WED
Thu
Fri
Sat
Tue
Wed@
Thu@
Fri=
THU
Fri
Sat
Sun~
Wed
Thu@
Fri@
Mon=
FRI
Sat
Sun~
Mon
Thu
Fri@
Mon@
Tue=
( ~ ) Sunday delivery if the shipper is enrolled in weekend spotted trailer pickups
( ** ) Monday delivery if the shipper is enrolled in weekend spotted trailer pickup
( ~ ) Monday if not a Sunday eligible ZIP code
( @ ) The following week
( = ) Earliest possible delivery the following week

This map illustrates services schedules in the business day as of April 2022

Fraud Check

We review all orders for evidence of fraud. In some cases we may call you to confirm your shipment. If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment. This is important to note if you are choosing an express shipping service.

How do I track my order?

Once your order ships we’ll email you a confirmation that includes tracking. If you established an account on our website you can also login at any time to check status.

What happens if there is an issue with delivery?

Once a package leaves our warehouse, the carrier is responsible for its delivery. If the tracking shows delivered but you don’t have it, contact our customer service and we’ll help however we can. We are not responsible for lost, stolen, or damaged packages.

What is your Return Policy?

Please Submit a Claim Online prior to returning product to Big Agnes. Brand new product, with tags still on, will be refunded to the purchaser. Used product will be evaluated for partial credit.

The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return. We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations. 


need help?

Our team is here for you. Please email us or call 877.554.8975 with any questions. Also check out answers to frequently asked questions on
Big Agnes Customer Care Pages.